Selling Policy

This Selling Policy applies to everyone who sells on BuyNamib and forms part of your agreement with us, together with our Terms & Conditions and Privacy Policy. To sell, you apply for a shop, verify your email, and (where applicable) pay a one-off registration fee. Your shop goes live once a BuyNamib admin approves it.

Where a registration fee applies, it is a one-off charge to activate your seller account and is shown before you pay. If your application is rejected, your registration fee is refunded in full. The fee is not a commission and is separate from any sales commission.

You are responsible for your listings. Product titles, descriptions, photos, prices and stock levels must be accurate and not misleading. You must own the rights to the images and content you upload. Listings must be in the correct category and must not contain other sellers' branding or contact details.

You may not list illegal, counterfeit, stolen, recalled, hazardous or otherwise prohibited goods, or anything that infringes intellectual-property or other rights. Regulated items may require proof of compliance. BuyNamib may remove listings and suspend shops that break these rules.

You must process and dispatch confirmed orders promptly, keep stock accurate to avoid cancellations, and deliver items that match their listing. Communicate clearly with buyers about delivery times. Repeated late or failed fulfilment may affect your standing or lead to suspension.

BuyNamib charges a commission on each sale; the applicable rate and any per-order charges are reflected in your dashboard. Buyer payments are collected through the Platform, and your earnings (sale value less commission and applicable fees) are paid out to your nominated Namibian bank account. You are responsible for your own taxes.

Delivery fees: if an order is shipped with BuyNamib Express, the delivery fee covers that service and is kept by BuyNamib, not included in your payout. If an order is shipped with NAMPOST or your own delivery arrangement, the delivery fee is included in your payout, since you are the one arranging or covering that delivery.

Payout timing: once an order is marked delivered, that amount appears in your wallet and becomes available 3 days later. By default, available balances are automatically sent for bank transfer; you can choose to hold your funds and release them yourself instead. Payouts require an approved bank account on file, verified with a bank confirmation letter, before funds can be sent to you.

You must honour valid returns for items that are faulty, damaged or not as described, and cooperate in good faith to resolve buyer disputes. Where a refund is due, the corresponding amount may be deducted from your payouts. BuyNamib may mediate and make a final decision to protect buyers and the integrity of the marketplace.

Sellers must not divert transactions off-platform to avoid fees, manipulate reviews, create duplicate shops to evade suspension, or harass buyers or staff. Treat buyers professionally and represent your shop honestly.

We may pause or close a shop that breaches this Policy, the Terms, or the law, or that harms buyers or the marketplace. Where appropriate we will notify you and, for non-serious issues, give an opportunity to put things right. Outstanding obligations to buyers survive closure.

We may update this Policy as the marketplace evolves; the "last updated" date shows the current version. Questions about selling? Email [email protected].